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Installing a ProPhoto 7 Design

Last updated: August 15, 2019
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If you’ve followed the previous tutorial on how to install ProPhoto, then you’ll probably want to know how to install a P7 design. Below, we’ll give you all the details on how to do that.

First, start by going into ProPhoto > Manage Designs.

Installing a ProPhoto 7 Design

To get started, you’ll need to unzip the file you purchased when you bought your design. To do that, simply double click the file to open.

Once open/unzipped, you’ll see three (3) files. The first file, the design_designnamehere.zip is the one you’ll need to upload back to ProPhoto in the manage designs area.

Go back to the manage designs screen you were on and drag and drop the P7 design file into ProPhoto.

Do not unzip the design zip file. If you unzip it and try to install the .json file included within, you’re going to get an error when uploading. Upload the design zip file as is. (See example below.)
Your design will download the assets from an amazon server that ProPhoto owns. This may take a minute or two depending upon your connection. If the download finishes but you don’t see your design, make sure you scroll down and look for it in the purchased designs area first. When the download completes, it’ll show up there.

If for some reason it hangs or it can’t complete the download, there maybe some download limits set by your host. You can get in touch with ProPhoto with your issue and your login info and they can help when this happens. https://pro.photo/contact

Once installed, your design will show up in the designs section below. To get started, simply click the “create new design” button below the one you uploaded.

After it’s finished downloading, click the save button.

Now it’s time to activate your design. If you have test drive going, then a test drive button will show up for you to click. If you chose to activate p7 on install, then it may say something different, like “customize”. Either way, you’ll need to click the button to get to the next step.

Your screen will pop-up with a initializing window. This may take anywhere from 1-5 minutes depending on your host.

Troubleshooting: If for some reason the window is still “stuck” doing this after a couple of minutes, then refresh the page, go into wordpress > plugins, deactivate all plugins and then try again. If that doesn’t seem to fix the issue, then get in touch with ProPhoto.

If you succeeded, you can scroll up and see that your design is now in the customize section. Just simply click “customize” in the ProPhoto dropdown in WordPress to get started! When you’re done working on your site, be sure to go back to manage designs to make your site go live!

Could not decode .json error.

If you’re receiving this error when uploading your file to Prophoto or WordPress one of two things could be happening.

1. You’ve tried to upload the zip file under WordPress > Appearance > Themes. Templates aren’t WordPress themes. They’re templates for the ProPhoto 7 theme. Templates need to be installed under ProPhoto > Manage Designs.

2. You’ve tried to upload the zip file you downloaded when you purchased the design. The zip file you download after purchasing needs to be opened first. Once opened, the design zip file will need to be uploaded to ProPhoto > Manage Designs.

Download failed error

If you are uploading a template design and see an error in the downloading process, like the one above, a reason why may not show but the downloading process will have stopped and show a “download failed.” One of two things may have happened.

1. It’s downloading the files from an Amazon server and the server may have had a small hiccup.
2. There maybe a conflict somewhere else that’s stopping the download. (Like file upload size limits set by your host.)

There’s a couple of solutions, the first easy one, is to simply press the trash can icon over the failed design and try again. If that doesn’t work, try disabling all plugins and trying once more. Finally, if you just can’t seem to resolve the error, then get in touch directly with ProPhoto. https://pro.photo/contact

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